What people think!

Reviews

We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.

feefo feedback engine

FeeFo Feedback

MotorizedUnit

Service ++
Product ++

Service rating : Helped us and informed us every step of the way as to exactly what we required and how the product would work for as as we had hoped.
Product : The product is the best on the market and is very well made.


On 14-Sep-2021 the supplier responded:
Thank you so much for the great feedback!

Retractable Screen

Service ++
Product ++

Service rating : Oui je le recommanderai a mes voisins
Product : Parfaits comme produit. .


On 14-Sep-2021 the supplier responded:
Thank you so much!

DoorUnits

Service ++
Product ++

Service rating : Steve Krag & Team are very supportive with our Invisible Screen door needs. They provide great customer service; have quick response time and stand by their product. Our back patio has an extra-large 3 heavy glass panels 2 of 3 panels are heavy glass sliding doors. It was extremely important to us to have locking latches for these door plus our 3 other "man" doors (2 glass for back patio and 1 non-glass front door). We're very happy with the quality of product, the services we've received and highly recommend them. “Thanks! You’re the Best!”
Product : Phantom Screen doors with locking latches are the best investment ever for us and our home. We are very pleased with the quality of this product; customer service (via Steve Krag) is superb. Product and Customer Service are definitely Top Shelf quality. We highly recommend this product and Company. Thank You.


On 14-Sep-2021 the supplier responded:
Thank you! We're pleased to know you had a great experience with our Phantom team!

DoorUnits

Service ++
Product ++

Service rating : super... the door was installed and looks great
Product : it works great and keeps the bugs out


On 14-Sep-2021 the supplier responded:
Thank you! We're so happy you love your new screen!

DoorUnits

Service ++
Product ++

Service rating : It's a fantastic product! The personnel who came to measure/install were very personable and professional and skilled at their jobs! The screen not only provides air flow but also provides light. It is practically invisible when retracted or open. It has enhanced our enjoyment of our home!
Product : Great product! A worthwhile investment!


On 14-Sep-2021 the supplier responded:
Thank you so much for this lovely review! We're pleased to know you received excellent service. We hope you continue to enjoy your screen for many years to come!

DoorUnits

Service ++
Product ++

Service rating : I love my new double front door screen. Although it took a while from time of placing the order to having the installation done ( I called in peek season) I’m so happy with the product. Thank you I will be ordering more for other doors .
Product : Very fair pricing for the size of my double front door


On 14-Sep-2021 the supplier responded:
Thank you for taking the time to leave us your feedback!

DoorUnits

Service ++
Product ++

Service rating : Although we had delays in the delivery, the installation was done quickly and professionally. Looks beautiful and functions great, thanks for doing great work with a high quality product.
Product : High quality and beautiful


On 14-Sep-2021 the supplier responded:
Thank you for taking the time to leave us your feedback!

DoorUnits

Service ++
Product ++

Service rating : Our experience was exceptional from the time we first phoned to arrange the estimate , the staff arranging it were wonderful , to the estimator that arranged the install with some helpful suggestions for me to improve the install , to finally, the installer that arrived ahead of schedule and completed the install quickly, with no mess left behind !! We are beyond satisfied with our new Phantom Screens !
Product : The doors are sturdy, easy to open and run the track with ease. We love that the door opens with the locking mechanism on both sides . Our previous door , of a lesser quality, did not offer that. We have been very impressed in the quality of our new doors !


On 14-Sep-2021 the supplier responded:
Thank you! We're very happy you had a great experience from beginning to end!

DoorUnits

Service ++
Product ++

Service rating : Screen is beautiful & exactly what I wanted. Very nice salesman & installed went great!
Product : Expensive but just what I wanted


On 14-Sep-2021 the supplier responded:
Thank you! We're so happy you love your new screen!

DoorUnits

Service ++
Product ++

Service rating : It was very good service. Love our new phantom screen
Product : Very good. Allows me to get in fresh air and still keep out insect


On 14-Sep-2021 the supplier responded:
Thank you so much!

DoorUnits

Service ++
Product ++

Service rating : I would highly recommend phantom screens. Great product. The distributor was professional and installed our screens within a couple of hours. Provided us with care instructions and warranty info. Love these screen doors they are sleek and slide open with ease.
Product : Happy with the price for our phantom screens and intend on future purchase … we want them on all our doors.. custom orders available for all door sizes which makes it easy . Our distributor Larry Handford from Solaris here in Camrose was a fabulous representative


On 14-Sep-2021 the supplier responded:
Thank you so much for this lovely review! We're pleased to know you received excellent service. We hope you continue to enjoy your screens for many years to come!

DoorUnits

Service ++
Product ++

Service rating : Shelby installed both our screens. One was oversized and he had to refit the door sill at the bottom. Very professional. Both times he came at the end of his day and never complained.
Product : I have had other sliding screens but they do not compare to Phantom. They slide easily and if they come out of track can be easily fixed.


On 14-Sep-2021 the supplier responded:
Thank you for taking the time to leave us your feedback!

DoorUnits

Service ++
Product ++

Service rating : Second time using their service, and s previously it was excellent from beginning to end!
Product : Screen very sturdy and firs with front door


On 14-Sep-2021 the supplier responded:
Thank you so much!

DoorUnits

Service ++
Product ++

Service rating : Installation and product quiality excellent.
Product : Felt we got good value for the price


On 14-Sep-2021 the supplier responded:
Thank you for taking the time to leave us your feedback!

DoorUnits

Service ++
Product ++

Service rating : This is the second time I have used them, they were very professional the first and just the same the second. I just being able to leave my door open and the bugs out.
Product : Project is great and people are very professional


On 14-Sep-2021 the supplier responded:
Thank you so much for the great feedback!

DoorUnits

Service ++
Product ++

Service rating : It was fabulous. I was able to get an install later on the same afternoon that I ordered my screen!
Product : This door far exceeds my expectations. They are more expensive than some competitors but this screen is worth every penny!!!!


On 14-Sep-2021 the supplier responded:
Thank you so much!

DoorUnits

Service ++
Product +

Service rating : The gentleman who installed was very professional and friendly. Love the door. It’s exactly what I was wanting.
Product : Door is expensive. But great quality


On 14-Sep-2021 the supplier responded:
Thank you for taking the time to leave us your feedback!

DoorUnits

Service -
Product -

Service rating : Beyond the excessive delays in getting the project completed, which I understand due to global material shortages, I wasn't contacted at any point to get an update which required me to contact them so communication can be improved.

At the first day of install, the crew was pulled off mid way through to go to a different 'emergency' job which left us wondering if we were important. They returned the second day to complete the job.

There was no clear 'boss' and I really couldn't tell who was in charge nor any status updates throughout. Seemed as if there were too many workers on the job as we have a fairly small area.

Nearing the end of the day, I saw one of the workers 'rip' the top screen panel off in disgust and reinstall it. When asked, he explained that the worker that did the trimming of the screen had cut the 'spline' and he had to reinstall it. I saw that same worker walking up the street leaving the project unfinished which struck me as odd.

The job site was left less than clean, metal shards and screen pieces on the patio and yard below.

Approximately a week after the job was completed I noticed that the bottom panel spline had also been cut and contacted the owner, Charles who committed to get someone out to fix it. Haven't heard anything back.

All of this was shared by me to Charles during our call.

I own and operated a small trade based company and understand the challenges we face and suggest that some additional customer service/communication training as well as a job completion checklist/pictures be added to improve the overall customer experience. I do have concerns going forward as to the durability of the product given the issues we have discovered.
Product : Previous section describes our experience.


On 14-Sep-2021 the supplier responded:
Thank you for your honest review. At Phantom, we always strive to deliver the best service and products and in this case, we apologize that did not happen. We would love to connect with you directly to remedy this for you and have your screen fixed so you can enjoy it again for a long time. Please contact us at 1-888-444-4142 or email us at phantom@phantomscreens.com with your contact information so we can help you out! Thank you.

DoorUnits

Service ++
Product ++

Service rating : Installation was awesome. Personable young man, seemed extremely efficient and left no mess behind when he was finished. Arrived on time and installation took very little time. The screen fits perfectly and looks great.
Product : It fits well and is easy to open and close. And I know it will last forever because we have one that is over 20 years old and while a little worn, still works just fine.


On 14-Sep-2021 the supplier responded:
Thank you! We're very happy you had a great experience from beginning to end!

DoorUnits

Service ++
Product ++

Service rating : The quality of the product was superior to my prior experiences with disappearing door-built custom on site-meticulous installation and all questions answered prior to and at time of install.
Product : Very good quality screen, no trip hazard threshold and no magnetic closure!


On 14-Sep-2021 the supplier responded:
Thank you so much!

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